{"id":11936,"date":"2025-05-14T21:46:43","date_gmt":"2025-05-14T17:46:43","guid":{"rendered":"https:\/\/salsabeelperfumes.com\/?page_id=11936"},"modified":"2025-05-14T22:58:27","modified_gmt":"2025-05-14T18:58:27","slug":"shipping-returns-exchange-policy","status":"publish","type":"page","link":"https:\/\/salsabeelperfumes.com\/en\/shipping-returns-exchange-policy\/","title":{"rendered":"Shipping, Returns &amp; Exchange Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"11936\" class=\"elementor elementor-11936\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f0a50f9 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"f0a50f9\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-286053a wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"286053a\" data-element_type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper wd-set-mb reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-center\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h1 class=\"woodmart-title-container title wd-fontsize-l\">Shipping, Returns &amp; Exchange Policy<\/h1> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9cc6f48 elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"9cc6f48\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/salsabeelperfumes.com\/en\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Home<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-arrow-right\" viewBox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\"><\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-5863a12 e-flex e-con-boxed e-con e-parent\" data-id=\"5863a12\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-37b2338 elementor-widget elementor-widget-wd_text_block\" data-id=\"37b2338\" data-element_type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p data-renderer-start-pos=\"208\"><strong data-renderer-mark=\"true\">Returns<\/strong><br \/>We want you to be completely satisfied with your purchase from Salsabeel Perfumes. If for any reason you are not happy with your order, we accept returns on eligible items within <strong data-renderer-mark=\"true\">7 days<\/strong> of receipt. To qualify for a return, the following conditions must be met:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"482\">The product must be unused, unopened, and in its original condition.<\/p><\/li><li><p data-renderer-start-pos=\"554\">The product must be returned with the original packaging and labels intact.<\/p><\/li><li><p data-renderer-start-pos=\"633\">Proof of purchase or order confirmation is required.<\/p><\/li><\/ul><p data-renderer-start-pos=\"633\"><strong data-renderer-mark=\"true\">Non-Returnable Items<\/strong><br \/>For hygiene and safety reasons, we cannot accept returns or exchanges on the following items:<\/p><ul class=\"ak-ul\" data-indent-level=\"1\"><li><p data-renderer-start-pos=\"811\">Used or opened perfumes or cosmetics.<\/p><\/li><li><p data-renderer-start-pos=\"852\">Items purchased at a discounted price or during special promotions (unless otherwise stated).<\/p><\/li><\/ul><p data-renderer-start-pos=\"852\"><strong data-renderer-mark=\"true\">Exchanges<\/strong><br \/>If you would like to exchange an item for a different size or scent, please contact us within 7 days of receiving your order. The item must be returned in its original condition and packaging. Exchanges are subject to product availability.<\/p><p data-renderer-start-pos=\"1204\"><strong data-renderer-mark=\"true\">How to Return or Exchange an Item<\/strong><br \/>To initiate a return or exchange, please follow these steps:<\/p><p data-renderer-start-pos=\"1304\"><strong data-renderer-mark=\"true\">Contact Us<\/strong>: Reach out to our customer service team at <a class=\"css-1rn59kg\" title=\"mailto:support@salsabeelperfumes.com\" href=\"mailto:support@salsabeelperfumes.com\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">contact@salsabeelperfumes.com<\/strong><\/a> to request a return or exchange authorization.<\/p><p data-renderer-start-pos=\"1304\"><strong data-renderer-mark=\"true\">Package Your Item<\/strong>: Ensure that the item is securely packed with the original packaging and any included accessories or documentation.<\/p><p data-renderer-start-pos=\"1304\"><strong data-renderer-mark=\"true\">Return Shipping<\/strong>: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items). We recommend using a tracked shipping method, as we cannot be held responsible for lost or damaged returns.<\/p><p data-renderer-start-pos=\"1304\"><strong data-renderer-mark=\"true\">Return Address<\/strong>: Our customer service team will provide the return address upon receiving your request.<\/p><p data-renderer-start-pos=\"1937\"><strong data-renderer-mark=\"true\">Refunds<\/strong><br \/>Once we receive and inspect the returned item, we will process your refund. The refund will be issued to your original payment method. Please allow <strong data-renderer-mark=\"true\">7-10 business days<\/strong> for the refund to appear in your account, depending on your payment provider.<\/p><p data-renderer-start-pos=\"2193\"><strong data-renderer-mark=\"true\">Damaged or Incorrect Items<\/strong><br \/>If you receive a damaged or incorrect item, please contact us immediately at <a class=\"css-1rn59kg\" title=\"mailto:support@salsabeelperfumes.com\" href=\"mailto:support@salsabeelperfumes.com\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">contact@salsabeelperfumes.com<\/strong><\/a> with your order details and photos of the damaged product. We will arrange for a return and send you a replacement or process a full refund.<\/p><p data-renderer-start-pos=\"2462\"><strong data-renderer-mark=\"true\">Shipping Costs<\/strong><br \/>Shipping costs for returns and exchanges are non-refundable, except in cases of damaged or incorrect items. If you are returning a product due to a change of mind, you will be responsible for the return shipping charges.<\/p><p data-renderer-start-pos=\"2701\"><strong data-renderer-mark=\"true\">Final Sale<\/strong><br \/>Please note that some products, including those purchased as final sale or during clearance events, are not eligible for return or exchange. These items will be clearly marked on our website.<\/p><p data-renderer-start-pos=\"2907\"><strong data-renderer-mark=\"true\">Customer Service<\/strong><br \/>If you have any questions or need assistance with your return or exchange, our customer service team is here to help. You can reach us via email at <a class=\"css-1rn59kg\" title=\"mailto:support@salsabeelperfumes.com\" href=\"mailto:support@salsabeelperfumes.com\" data-testid=\"link-with-safety\" data-renderer-mark=\"true\"><strong data-renderer-mark=\"true\">contact@salsabeelperfumes.com<\/strong><\/a>.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Shipping, Returns &amp; Exchange Policy Home ReturnsWe want you to be completely satisfied with your purchase from Salsabeel Perfumes. If<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-11936","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/pages\/11936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/comments?post=11936"}],"version-history":[{"count":0,"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/pages\/11936\/revisions"}],"wp:attachment":[{"href":"https:\/\/salsabeelperfumes.com\/en\/wp-json\/wp\/v2\/media?parent=11936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}